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Together with M Assist, SANIMED integrated KIM as a pilot customer into its existing homecare system landscape. This resulted in a practical solution for secure digital communication with doctors, clinics and other healthcare partners.
The introduction of KIM was a significant step for SANIMED toward modern, secure and standardized communication in the healthcare sector. As a pilot customer, the company faced the challenge of not only meeting the technical requirements of the telematics infrastructure but also integrating them into an existing homecare system landscape and real-world care processes.
In collaboration with M Assist, a solution was developed that now simplifies and accelerates communication with doctors, clinics and other partners, while effectively advancing digital processes.
"For us, KIM is a key component on the path toward fully digital collaboration in healthcare. We are seeing a noticeable increase in acceptance among our partners and believe it holds great potential for the future."
– Bastian Brickwedde, IT & Digital Transformation Leader at SANIMED GmbH
As a homecare company, SANIMED relies on close collaboration with doctors, clinics, and other healthcare providers. Especially in patient care, information must be exchanged reliably, securely and in a timely manner.
The specific challenge: Unlike medical practices or hospitals, SANIMED does not use standard practice management software or hospital information systems. Therefore, the task was not just the technical implementation of KIM, but rather how to effectively integrate the telematics infrastructure into the existing workflows and systems of a homecare provider. Added to this were various technical, organizational and project-related dependencies.
M Assist supported SANIMED throughout the KIM pilot, from initial implementation to practical, day-to-day use. Together with the partners involved, including Telekonnekt, M Assist translated the requirements of the telematics infrastructure into SANIMED’s existing system landscape and specific communication processes.
In doing so, M Assist provided not only professional and organizational guidance but also acted as a vital bridge between the various stakeholders and technical environments. This resulted in a KIM connection that is not just theoretical, but truly functional in everyday patient care.
“M Assist didn’t just support us with the technical integration; they were instrumental in making KIM genuinely useful for the specific needs of a homecare provider. Their ability to bridge the gap between telematics, vendors and the actual processes of patient care was a decisive factor in the project’s success.”
– Bastian Brickwedde, IT & Digital Transformation Leader at SANIMED GmbH
Queries, coordination and missing information can be exchanged directly and securely via KIM. This allows processes to be handled more promptly.
Communication with doctors, clinics and other partners takes place via a secure and standardized digital channel. This creates reliability and reduces uncertainty when exchanging sensitive information.
Where previously postal delivery times or multiple communication steps were often necessary, KIM now enables a more direct exchange. This supports more seamless digital processing.
Communication processes have become more structured. Information reaches the right contacts faster and processes are easier to track.
Digital communication simplifies coordination with healthcare providers along the supply chain, thereby supporting more efficient day-to-day operations.
"For us, the greatest added value of KIM lies in significantly faster communication with doctors and facilities. Queries and coordination regarding patient care can be exchanged directly via a secure channel, which makes processing tasks noticeably faster."
– Bastian Brickwedde, IT & Digital Transformation Leader at SANIMED GmbH
Following a successful launch, using KIM at SANIMED has been largely straightforward. The communication channel quickly established itself as a valuable part of daily collaboration.
The benefits are particularly evident in day-to-day interactions with doctors and facilities: information can be transmitted directly, feedback is obtained faster and care processes are moved forward promptly.
The KIM pilot at SANIMED demonstrates that secure digital communication can be successfully implemented even where traditional practice or hospital systems are not in use. The key is not just the technical connection, but the ability to translate regulatory and technical requirements into real-world processes.
"The SANIMED pilot shows that KIM is much more than just a technical connection. The real value is created when you successfully translate the requirements of the telematics infrastructure into functional care processes – even in system environments outside of traditional practice and hospital structures."
– Tim Bennemann, Chief Growth Officer at M Assist GmbH
With KIM, SANIMED has established a secure and practical communication channel that improves collaboration with doctors, clinics and other partners. The solution creates more structure, greater transparency and faster coordination in patient care.
At the same time, the project demonstrates the importance of support that brings together technical, organizational and procedural requirements. Together with M Assist, SANIMED was able to not only implement KIM but also make it effectively usable for their specific care environment.
KIM enables secure and standardized digital communication with doctors, clinics and other healthcare partners. For homecare companies, this means faster coordination, fewer media discontinuities and more transparent processes.
Yes. The SANIMED pilot shows that KIM can be successfully implemented even in system environments without traditional practice management software or hospital information systems. The key is to translate the requirements of the telematics infrastructure into the company's existing processes.
M Assist supports healthcare providers from technical connection to practical, everyday use. This includes professional and organizational guidance, coordination with involved partners and integration into existing workflows.
M Assist helps healthcare providers translate the requirements of the telematics infrastructure into functional processes – from initial connection to a usable, everyday solution.
Let us help you explore how KIM can be integrated into your existing system landscape.
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